Frequently Asked Questions

Which payment methods do we accept?


We will offer a Full Refund if you're not satisfied with your item

We are committed to providing excellent customer service and prompt resolution with your issues and address the situation within 48 hours. Please be aware that we are not responsible if you drop or mishandle your case and it breaks. Our cases are made to withstand the light occasional drop, there is no guarantee that your phone is fully protected. However, if you are unsatisfied with your item and it is in an unused perfect condition, we will give you your money back.


Exchange Items can be exchanged in an unused shape for another design within 30 days of delivery or returned for a refund. All exchange shipping costs are at the buyer's expense. Exchanges can only be made for items of equal or lesser value. Please contact us as soon as possible to arrange an exchange.


Return Items can be returned in an unused, perfect condition for full refund within 30 days of delivery. All return shipping costs are at the buyer's expense. Once we receive the item you would like returned, we will process a refund of your item in the original form of payment within 24 hours.

If you need to return or exchange your item, lets talk. We're here to help, 

Which payment methods do we accept?


We accept Visa, MasterCard, American Express as well as debit cards with a Visa or MasterCard, and PayPal.

We also accept payments through Apple Pay, Google Pay and Afterpay. 

Please note, Afterpay has it's on terms and conditions, please refer to their website for more information. 


When will I receive my item?


As our items are produced on demand, they are printed and posted within 3 business days of receiving your order. Our clothing range is printed in either the United States, Australia or in Europe depending on your location, all other items are printed in the United Kingdom.  Even though we want you to have your item as soon as possible, we are reliant on international shipping companies that don't share our sense of urgency so please allow up to 20 business days for delivery of your item. 


My order hasn't arrived, what do I do?


Orders can take between 5 to 20 business days to arrive, depending on where you're located and where your item is being shipped from, however if you feel that it hasn't been delivered within this time frame, please reach out to us for assistance. 

If your item is lost for some reason, we will refund you or send a replacement, it's important to us that you get your order!


Help, I accidentally ordered the wrong case


If you ordered the wrong case and have not received a shipping confirmation yet, please contact us immediately so that we can change your order before we ship it out. If you ordered the wrong case and it has already been delivered, please contact us as soon as possible.

You can either fill out our contact form below or email us directly at info@crawfordgifts.com. We'll always reply within 48 hours Monday - Friday.


Can we make cases for other types of phones?


We currently advertise most iPhone and Galaxy S & Note models, however we can cover a lot of other models too, please send a message to us below to find out if we can offer your model of phone. 


If your phone isn't listed send us a message as often we can accommodate different models.

Make sure to follow our Facebook at facebook.com/crawfordgifts for frequent updates, sneak peeks, and more!


Have something else you want to ask? send us a message below: